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Terms & Conditions -
Bookings can be made by phone, fax or e-mail. Bookings will be confirmed by return fax or e-mail within 24 hours. For phone bookings, should written confirmation be required, please advise our reservations department at the time of booking.
Fuel Surcharge
Please note a fuel surcharge of $10.00 per person applies to all Sydney tours and $15.00 per person to all Whitsundays tours.
Minimum Number
All tours are sold on a per seat basis. Almost all flights are confirmed with a minimum of 2 passengers unless otherwise stated. Single passengers are welcome, however the flight is not confirmed until a second passenger is travelling.
Information required
- Date of tour
- Tour name
- Passenger names and first initial
- Number of passengers travelling
- If children are travelling please specify age
- Passengers weight — this is a Civil Aviation Safety Authority legal requirement
- Passengers Hotel — for courtesy transfer. (only available in Sydney)
- Payment method — credit card details, cash, voucher, etc.
- Flight details if transfer flights. i.e.: If passengers are arriving from a commercial jet flight to connect with a Sydney Helitours transfer flight to another location, please advise arriving/ departing jet details
- Departure point — eg Ex Hayman Island
Special requests
- Please advise us if your guests' have any special requirements — i.e.: Vegetarian. (Please provide specific details i.e.. Lacto Ovo or no red meat will eat fish, etc).
- Please advise if you wish to book a Scuba Dive, and the level of certification i.e.: Qualified or Introductory/ Beginner Diver.
- Please advise if the guests' are celebrating a special event — birthday/ honeymoon etc. We will do everything we can to make their experience extra special.
Disabled Passengers
Please advise the level of assistance required and whether the passengers are in a wheelchair, so that we can accommodate their needs with ease. Please note that wheelchairs can be carried on selected aircraft, providing they are collapsible. Staff are not permitted to lift any passengers.
Child Age/Infant Policy
Infants are classified as 0-2 years, and may travel free of charge, on their parent's lap. Please note that only one infant may travel unrestrained within an aircraft.
Children are classified as 3-12 years of age inclusive, and must be accompanied by an adult on the flight. The minimum age for flights with no doors is 12 years of age.
Weight Restrictions/Surcharge
For legal and safety reasons, all passengers are weighed prior to boarding. Individual weights in excess of 110kg (or 250 pounds or 18 stone) may incur a surcharge for an extra seat.
Cancelling a reservation
- CANCELATION ON DAY OF TOUR - 100% Cancellation charge applies
- CANCELLATION 24 HOURS PRIOR TO TOUR - 50% Cancellation charge
- CANCELLATION MORE THAN 24 HOURS PRIOR - No charge
Guest no show
In the event of a guests' non-appearance for a pick up, a 100% cancellation fee applies. The tour company will be contacted immediately in writing to advise of the no-show, and subsequent applicable charges. Alternatively, your credit card will be debited for the relevant cancellation fee.
Due to Bad Weather
All our tours, in the interest of safety, operate weather pending and are only restricted under extreme weather conditions such as low cloud, fog, gusty winds, adverse tidal conditions or electrical storms. Flights can still operate in wet weather. Should guests wish to cancel their tour because of bad weather and flights are still able to operate, a 100% cancellation fee will apply. All flights cancelled by Sydney Helitours will not incur any cancellation charge and all endeavours will be made to re-schedule the flights to another time or day to suit the guest's needs.
Guest illness
We understand that the unfortunate situation of guest illness does occasionally occur, and all efforts will be made to reschedule the guest to an alternative day, subject to availability. However no refund applies if guests are unable to reschedule to an alternative time, if cancellation due to illness is made on the day of the tour. Naturally if cancellation is made with more than 24 hours notice, no cancellation charge applies.
